1. For internal dispute resolution, you may contact our customer service representative:
| (a) |
via phone to |
: |
+603 2032 2888 |
| (b) |
via fax to |
: |
+603 2031 5210 |
| (c) |
via e-mail to |
: |
enquiries@aminvest.com |
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| (d) |
via letter to |
: |
AmFunds Management Berhad |
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9th Floor, Bangunan AmBank Group |
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No. 55, Jalan Raja Chulan |
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50200 Kuala Lumpur |
2. If you are dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Securities Industry Dispute Resolution Center (SIDREC) at https://sidrec.com.my :
| (a) |
via phone to |
: |
+603 2282 2280 |
| (b) |
via fax to |
: |
+603 2282 3855 |
| (c) |
via e-mail to |
: |
info@sidrec.com.my |
| (d) |
via letter to |
: |
Securities Industry Dispute Resolution Center (SIDREC) |
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Unit A-9-1, Level 9, Tower A |
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Menara UOA Bangsar |
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No.5, Jalan Bangsar Utama 1 |
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59000 Kuala Lumpur |
3. You can also direct your complaint to Federation of Investment Managers Malaysia (FiMM) even if you have initiated a dispute resolution process with SIDREC. To make a complaint, please contact the FiMM’s Legal Department:
| (a) |
via phone to |
: |
+603 2092 3800 |
| (b) |
via fax to |
: |
+603 2093 2700 |
| (c) |
via e-mail to |
: |
complaints@fimm.com.my |
| (d) |
via online complaint form available at www.fimm.com.my |
| (e) |
via letter to |
: |
Legal Department |
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Federation of Investment Managers Malaysia |
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19-06-1, 6th Floor, Wisma Tune |
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No. 19, Lorong Dungun |
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Damansara Heights |
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50490 Kuala Lumpur |
4. You can also direct your complaint to Securities Commission Malaysia (SC) even if you have initiated a dispute resolution process with
SIDREC. To make a complaint, please contact the SC's Investor Affairs & Complaints Department:
| (a) |
via phone to the Aduan Hotline at |
: |
+603 6204 8999 |
| (b) |
via fax to |
: |
+603 6204 8991 |
| (c) |
via e-mail to |
: |
aduan@seccom.com.my |
| (d) |
via online complaint form available at www.sc.com.my |
| (e) |
via letter to |
: |
Investor Affairs & Complaints Department |
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Securities Commission Malaysia |
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No 3 Persiaran Bukit Kiara |
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Bukit Kiara |
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50490 Kuala Lumpur |